Terms of Service

1. Agreement

Using Portrait Union means accepting these terms. If you do not accept them, do not upload a photograph.

The other side of this agreement is Portrait Union, the trading name of the one-person studio that operates this site from Slovenia and that is reached at hello@portraitunion.com — the address meant wherever these terms say to write to us. Portrait Union does not yet publish a registered company name, a registered office or a company or VAT registration number, so this page gives you none; the day those exist they will be named here, in the Privacy Policy and in the footer of every page. Until then the email address above is the whole of the contact route, and nothing in this paragraph narrows any right you have against the trader, whatever it is later registered as.

2. What the service is

Portrait Union renders painted portraits from photographs you upload, and restores damaged photographs in colour. It produces free watermarked previews; watermark-free files and printed canvas are sold separately, per item, with no account and no subscription.

Every portrait and every restoration here is made by an image model working from the photograph it is given, not painted by a person at an easel. Results are interpretations of your photograph, not reproductions of it, and no particular artistic outcome is promised.

3. Preview links, instead of accounts

There is no account. Your work lives at a private link that closes 48 hours after upload; unpurchased work is purged within the following day. That link is the only key: anyone holding it can view and buy from it, so treat it as you would a password and send it only to people you mean to share it with. We cannot restore an expired link or recover one you have lost.

4. What you may upload

You must have the right to use the photograph you upload, and the consent of any identifiable person in it. Do not upload:

• photographs of people who have not agreed to appear;
• images of children other than in your own care;
• sexual, violent or hateful material;
• anything whose copyright belongs to someone else;
• images intended to impersonate a real person deceptively.

We may refuse or remove any generation that breaches this, and may block abusive use of the service.

5. What you own

Your photograph stays yours. Uploading it grants us only the narrow licence needed to process it, produce your portrait, and print it if you order a print — nothing else, and never for training.

The portrait you buy is yours too, under a perpetual, worldwide, royalty-free licence including commercial use. Print it, sell it, hang it, put it on a mug. Watermarked previews are not licensed for use: they are there to help you decide.

The site itself — its code, wording and design — remains ours.

6. Payment

Prices are shown beside your finished preview. They are shown in euros; visitors in the United Kingdom are charged in pounds, and visitors in the United States, Canada, Australia, New Zealand, Japan, Singapore and Korea in US dollars, at the price shown on the preview page. Print prices include shipping to the 35 countries we deliver to, listed in the FAQ. Payment is taken by Stripe; we never see your card details. Every purchase is one-off — there is no recurring charge to cancel.

7. EU and UK withdrawal rights

Consumers in the EU and UK normally have 14 days to withdraw from a distance contract (Directive 2011/83/EU; the UK Consumer Contracts Regulations 2013).

Digital files are the documented exception. At checkout a separate, unchecked box asks you to expressly request immediate delivery of your watermark-free file and acknowledge that the 14-day right of withdrawal lapses once the download has begun. This is why the previews are free and unrestricted: you are meant to decide before you buy, not after.

Printed goods are personalised items. A print made from your own photograph is personalised, so statutory withdrawal does not automatically apply. A print that arrives damaged is replaced free — photograph it and email us — and one that has not arrived 30 days after dispatch is reprinted or refunded. The Refund Policy sets out the rest.

8. Liability

The service is provided as it is. We do not promise uninterrupted availability or any particular artistic result, and our liability for any claim is limited to what you paid us for the item in question.

Nothing here limits liability that cannot lawfully be limited — including death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

9. Governing law

These terms are governed by the law of the European Union and of the member state in which we are established. As a consumer you keep the protection of the mandatory rules of your own country of residence.

10. Changes

We may update these terms; the date at the top changes when we do. Continuing to use the service after a change means accepting it.

11. Contact

hello@portraitunion.com. See also our Privacy Policy.