Portrait UnionTalk to us
One address, read by a person: hello@portraitunion.com. We answer within a working day, usually sooner.
What to include
About an order
Send the link to your portraits — the /p/… address you were given after uploading — or the email address you used at checkout. Either one finds the order.
A print arrived damaged
Photograph it and attach the picture. We send a replacement and you do not need to return the damaged one.
A refund
Tell us what went wrong. What we can and cannot refund is set out on the refund policy page, and we would rather fix it than argue about it.
Your data
Access, correction and erasure requests go to the same address. Because there are no accounts, we need the preview link or the checkout email to find anything at all.
Before you write
Most questions are already answered on the FAQ — how long a preview link lasts, what happens to your photographs, how prints ship, and what you own once you have paid.